Please Note:
Registration is for information purposes only and does not require you to take a course or make payment. If you registered without confirming, then you are not bound by these Terms and Conditions.
Your course is confirmed, and these Terms and Conditions, also known as Cinta Bahasa School Policy apply only if at least one of the following conditions are met:
1. You have confirmed joining any type of class using any means of communication.
2. You have placed a deposit to join a course.
3. You have received your schedule to attend a course and have attended a class.
4. You have promised to make payment at the first class.
Cinta Bahasa School Policy, Terms and Conditions
1. Types of Courses
Cinta Bahasa offers three main types of courses, Private Courses, Online Courses and Group Courses.
Private Courses are courses where one or two students maximum learns with one teacher. Intensive Private Courses are Private Courses which are at least 10 hours per week for the learning period.
You may have more than 1 teacher for any Private, Online or Intensive course.
Regarding the minimum hours our students should take in a week for private course, we recommend our students to learn at least 3 hours a week (1.5 hours per session x 2 sessions per week) for effective progress and results, unless agreed to by prior arrangement.
Unless by prior arrangement, all Private and Group classes are held at our schools in Ubud and Sanur, or at another official location specified by our Student Relations. While it may be possible to have classes at your home or office, please note that requesting such classes may incur additional charges to cover the cost of time and distance for our teacher to travel.
All Courses are Non-Refundable unless covered within these Terms and Conditions. However they may be rescheduled or deferred to a future date.
2. Confirmation of Course
Once you have paid a deposit, been scheduled, or confirmed joining a course either verbally or by email, you are then bound to the following terms and conditions:
a. Payment in full, or a deposit of 50% is required to confirm your schedule and place in a course once you have received your schedule. Confirmation within 48 hours of receipt of the proposed schedule is required, otherwise the schedule may be released for another student.
b. For reservations made within 7 days of your classes starting, payment in full of the course fee is required in advance.
c. If advance payment cannot be made, only with prior agreement with Cinta Bahasa can payment be made before the first class. If you have made a promise to make payment at the first class, please be sure to keep your promise and ensure that payment is made before the class starts.
d. If you need to cancel your schedule after having made payment, but have not yet started classes, then the amount refunded will be 50% of the amount paid.
e. The textbook you have been given is the property of Cinta Bahasa until the course fee has been paid in full. Until that time, if for any reason not to continue taking the course, the textbook and any materials received must be returned to Cinta Bahasa.
f. The CB textbook is not for sale by itself, and our teachers are not allowed to teach separately from their employment with Cinta Bahasa.
3. Arriving Late for Class
a. Classes start and end according to the schedule. Please inform your teacher if you will be late for class. If you are more than 15 minutes late without notice, Cinta Bahasa reserves the right to count the class.
b. For Online classes, please send a Skype/Zoom/Google Meet message to your teacher at least 5 minutes before the class starts, and your teacher should do the same to confirm the communication system is working correctly.
c. The teacher is obliged to wait 15 minutes from the confirmed start time of the class, before it is cancelled and counted as being taken.
4. Cancelling/Missing/Rescheduling/Deferring/Pausing/Changing Classes
a. You may reschedule classes with not less than 24 hours notice and with these terms:
two times during a 20-hour course;
three times during a 40-hour course, and
four times for courses of 60-hour or more.
b. When re-scheduling your classes to start again, please inform us 2 weeks in advance so that we have sufficient time to reactivate your learning program. We may not be able to give you the same schedule as before.
c. Rescheduling Group Class(es) Beginner Group classes can only be done by the teacher if the class being rescheduled falls on days requiring school closure.
d. If you formed your own Group Course separately from our regularly-scheduled course, classes can only be rescheduled if all of the following conditions are met:
1. all group members agree. 2. the teacher is available for the new schedule 3. the class is re-scheduled for the following week.
e. If the student does not show up for class, and is uncontactable for one week, then their classes for that week will be counted, and after that, their schedule will be paused for one month. If there is still no contact, then the course will be forfeited.
f. If you wish to change to a different teacher, please speak with our Student Relations. It is possible that your schedule may also be changed as a result.
g. We do understand that there are unplanned and unexpected things happen to us that might prevent you from coming to the scheduled class. However, in cases where classes must be missed, the following School Policy applies:
Group Courses
If you’re missing a few classes within the same month, we recommend you have private classes to catch up to the group, which would be half of the amount of hours of private classes that you have missed from the group classes. The fee for this is IDR 100,000 per hour, and this is a 50% discount from our regular Private Course fee.
Private Courses / Online Courses
If you know that you will miss one or more class in the following week, please speak with our Student Relations. If you must miss a class in an ongoing week, your class will be considered as taken unless agreed to with your teacher.
h. It is your responsibility to ensure that you are registered for the correct course. If you are unsure of which course or level is best for you, please request an assessment test in advance. If you have registered and confirmed to join the Beginner Group, but you feel you may be more advanced or prefer to take a Private Course, please speak with our Student Relations. Terms & Conditions may apply.
5. Paying in the currency of your choice other than Indonesian Rupiah (IDR)
a. If you wish to make an international transfer, please inform us by email or whatsapp to our Student Relations so that we can arrange it with you. We accept international transfers from banks outside of Indonesia to our Indonesian account.
b. Payments within Indonesia may be paid in cash, or by debit or credit card, or by local bank transfer.
6. Visa Sponsorship
If you are requesting Visa Sponsorship from Cinta Bahasa, please note the following basic conditions.
a. The Course Fee for a 6-month Social Cultural Visa Sponsorship is a minimum of 240 Hours of Regular Private Classes, to be taken every month during the 6 month visa period. The course fee needs to be paid in advance.
b. Students requesting a visa will be required to prepare all necessary documentation required by Cinta Bahasa and the Ministry of Immigration of the Republic of Indonesia, and are personally responsible for applying for the visa outside and inside the country and for any costs incurred for their application.
c. Students will sign an agreement regarding the fulfillment of a list of requirements in order to receive Cinta Bahasa’s sponsorship.
d. Please give us a copy of your visa application.
e. Cinta Bahasa only provides the letter of sponsorship to help the student to apply for the visa after a deposit of at least 50% has been paid. The student needs to arrange the visa him/herself or by contacting a visa agent. You may ask us for recommendations of agents.
f. Visa application decisions are made by the Ministry of Immigration and not Cinta Bahasa. Cinta Bahasa cannot guarantee that all applications will be approved.
g. If the visa application is not approved, you may choose to re-apply. However, if you decide to not re-apply then Cinta Bahasa reserves the right to charge a handling fee of 10% of the cost of the course.
General Terms & Conditions:
Exchange your phone number with our Student Relations and your teacher, so that they can contact you, or you can contact them if needed.
Silent your phone during the class.
Contact us immediately if there is anything that is making you feel uncomfortable in any way or there’s any concerns related to your classes.
Practice the Indonesian you have learned outside of class as much as possible, do your homework, and learn to engage the Indonesian people you meet to help you to learn. The result of your classes also depend on how active you are in using the Indonesian language you’ve learned.
Save your questions which are not directly related to the lesson for the end of class.
Make use of all the learning materials we give you.
Please always be respectful to our teachers/staff at any times, we take any disrespectful behaviour towards our teachers and staff very seriously.
Please lower your voice when taking a break as we may have other classes going on.
The CB textbook is not for sale, it is included in the course.
If you’re happy with your learning with us, please share the good news on our Facebook Page, Google Maps location, Instagram, Trip Advisor, and your friends.
For any other matters not included in our School Policy, please speak directly with the Student Relations, either in person, by telephone or whatsapp (+6281239165005) or by email learning@cintabahasa.com or sanur@cintabahasa.com
These terms and conditions may change at any time without notice.
Thank you for your understanding,
Yoshida “Ochie”
Chandra
School Director