School Policy: Terms and Conditions

If you registered without confirming, then you are not bound by these Terms and Conditions. Registration is for information purposes only and *does not* require you to take a course or make payment.

The following Terms and Conditions apply only if at least one of the following conditions are met:

1. You have confirmed joining the group using any means of communication. 2. You have placed a deposit to join a course. 3. You have received your schedule to attend a course. 4. You have verbally promised to make payment at the first class.

1. Registration and Confirmation

Once you have paid a deposit, been scheduled, or confirmed joining a course either verbally or by email, you are then bound to the following Terms and Conditions:

a. Confirmation is made and schedules are arranged once 50% of the course fee has been paid. For reservations made within 7 days of your classes starting, a deposit of 75% of the cost of the course is required.

b. You may cancel your reservation at any time before your registration has been confirmed by the school and you have received your schedule. However, once your reservation has been confirmed, if you wish to cancel your reservation at any time the cancellation fee is 50% of the total cost of the course if the course is cancelled within 25% of the learning period. Beyond this period, there is no refund of the course fee.

You may decide at any time to change or delay courses by discussing this directly with the School Managers, either in person, by telephone or by email.

c. The Textbook is the Property of Cinta Bahasa until the course has been finished, and you have been given the book. Until that time, if for any reason not to continue taking the course, the Textbook and any materials received must be returned to Cinta Bahasa.

2. Payment

a. Payment of a deposit is required to confirm your place in a course.

b. Payment for courses is due in full by the end of the first class.

3. Cancelling/Missing/Rescheduling/Deferring Classes

Every Friday afternoon, we distribute the schedule for the following week to all of our teachers. Our teachers are paid according to the class they teach; therefore, missed classes are lost income for them.

Rescheduling Class(es)

Between the registration and confirmation stage of your course, you and our Students Relation Officer have discussed about the schedule of your classes: days, dates, times, and duration. The schedule you and our Students Relation Officer agreed on is considered as an agreement between you and Cinta Bahasa.

If you must reschedule one or several of your classes, you may do so by informing our Student Relations Officer by email (learn@cintabahasa.com) by 5pm on Friday for class(es) to be rescheduled the following week.

This will give us time to fill up our teachers unused time slot, to ensure they do not lose their potential income.

Please also be informed that:

  1. Group classes can only be rescheduled if all group members agree and the teacher is available for the new schedule;

  2. you may reschedule class(es) only two times during a 20-hour course; three times during a 40-hour course, and four times for courses of 60-hour or more;

  3. your new classes should be taken within the learning period.

Course Duration is the period that has been scheduled for you from start to end. Learning Period is the maximum length of time of the Course Duration. For private courses, you have the following limit to the Learning Period:

Learning Period for
20 Hour Course : Course Duration + 1 week
40 Hour Course : Course Duration + 2 weeks
60 Hour Course : Course Duration + 3 weeks
80 Hour and more : Course Duration + 4 weeks

Missing / Canceling Class

We do understand that there are unplanned and unexpected things happen to us everyday that might prevent us from coming to the scheduled class.

If you must miss classes, please be sure to reassure your teacher that you are serious about attending all of your remaining classes.

However, in cases where classes must be missed, the following School Policy applies:

Group Course

Classes missed in the group course cannot be made up at another time, except by taking Private Classes at the rate of Rp 100,000 per hour to catch up, which is a big discount on our regular rate for Private Classes.

In group courses, we do recommend you to have catch up classes if you miss a class. This is to ensure that the pace of the group will not be disturbed.

If you know that you will miss at least two classes, please inform your teacher so she or he can give you excercises to work on at home.

If you know that you will miss more than three classes, please consider to convert to Private Course, or discuss your options with our Students Relation Officer.

Private Course

If you know that you will miss one or more class in the following week, please consult Rescheduling Class section.

If you must miss a class in an ongoing week, and you managed to inform the school and the teacher between 5pm on the previous Friday and 24 hours before the actual schedule, we will consider the class as half-taken. It means that for 2 hour class, you lost one hour and the remaining one hour can be rescheduled.

If you must miss a class in an ongoing week, and you managed to inform the school and the teacher within 24 hours before the actual schedule, we will consider the class as fully-taken as scheduled. It means that for 2 hour class, you lost the whole 2 hour.

You will not lose the class you missed if you missed the class due to live-threatening incidents or events. Please provide us as many evidence as possible to make sure that we understand your condition.

Deferring Course

When you and our Students Relation Officer have agreed on your course schedule, the schedule is considered as an agreement between you and Cinta Bahasa.

If you need to defer the starting date of your course or the rest of your ongoing course for any reason, to an uncertain date in the future, the following chart applies:

Defer within

Deferring Cost

3 months from the initial date

5% of the remaining course

3-6 months from the initial date

15% of the remaining course

6-12 months from the initial date

50% of the remaining course

12 months or more 

Remaining courses expired

The deferring cost should be paid when you decided to defer your course, to keep your account active.

If you decide to extend the deferring time, please let us know. The deferring cost will be converted into classes when you are ready to start your course. The conversion rate will follow the effective course fee at the time when you restart the course.

4. Arriving Late for Class

a. Classes start and end according to the schedule. Please inform your teacher if you will be late for class. If you are more than 15 minutes late without notice, Cinta Bahasa reserves the right to cancel the class.

b. For Online classes, please send a skype message to your teacher 5 minutes before the class starts, and your teacher should do the same to confirm the communication system is working correctly.

c. The teacher is obliged to wait 20 minutes from the confirmed start time of the class, before it is cancelled and counted as being taken.

5. Changing Courses

a. It is your responsibility to ensure that you are registered for the correct course. For example, if you feel you are an advanced beginner student, please request an assessment test in advance.

6. Paying in the currency of your choice other than Indonesian Rupiah (IDR)

Our Course Fee Chart which presents Course fees for a range of currencies which is displayed on each course information page. We use differential pricing to account for relative Purchase Price Parity; to cover costs associated with exchange rates and fees applied by financial institutions, and to offer a discount to KITAS holders, Volunteers and Residents of Indonesia.

These terms and conditions may change at any time without notice.

Thank you for your understanding,

Yoshida “Ochie” Chandra School Director revised 26 June 2017